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Presenting Partner
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Organized by
Objective
To deeply understand each bank's current CX platform, challenges, and roadblocks related to customer engagement and operational efficiency. The workshops will provide a personalized assessment and demonstrate how Exotel's AI-powered solutions can address their specific needs, leading to potential collaborations and partnerships
Target Audience
8-10 key stakeholders from each bank, including
Digital Transformation Heads
CX Heads
QA Heads
Heads of IT
CTOs, and CEOs
Key Elements
CX & AI Diagnostic
A thorough assessment of the bank's existing CX platform, including strengths, weaknesses, opportunities, and threats.
Problem Identification
Identifying specific pain points and challenges related to customer engagement, operational efficiency, and regulatory compliance.
Personalized Solution Showcase
Demonstrating how Exotel's AI-powered solutions (ECC, CQA, Voice Bots, etc.) can address the bank's unique needs and challenges.
Interactive Discussions
Facilitating open and collaborative discussions among stakeholders to explore potential solutions and strategies
Roadmap Development
Creating a high-level roadmap for implementing Exotel's solutions to achieve specific CX and business goals.
DAY 1: Understanding The Current State
Workshop for – CRDB Bank
| TIME | ACTIVITY | DESCRIPTION |
|---|---|---|
| 9:00 AM - 9:30 AM | Arrival & Welcome Coffee | Attendees arrive and network over coffee. |
| 9:30 AM - 10:00 AM | Introductions & Workshop Overview | Exotel and bank representatives introduce themselves and the workshop objectives. |
| 10:00 AM - 11:00 AM | CX & AI Landscape in Tanzania: Challenges & Opportunities | Exotel presents an overview of the CX and AI landscape in Tanzania, highlighting key trends, challenges, and opportunities for the banking sector. |
| 11:00 AM - 12:30 PM | Diagnostic Session: Current CX Platform Assessment | Facilitated session where bank stakeholders discuss their current CX platform, processes, and challenges. Utilize diagnostic questionnaires and assessment tools. |
| 12:30 PM Onwards | Networking Lunch | Networking Lunch |