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Presenting Partner
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Organized by
Target Audience
CXOs, Heads of Customer Experience
Contact Center Heads
Digital Transformation Heads
CTOs, CIOs, CEOs from Kenyan Fintech and Finance organizations
Key Features & Benefits
Enterprise AI-Powered ECC (Engagement Center)
- Consolidate all customer interactions into a single platform for a unified view of the customer journey.
- Scale your operations without sacrificing quality using intelligent routing and automation.
Conversational AI (Voice Bots & Chatbots):
- Provide 24/7 support, handle routine inquiries, and free up agents for complex issues.
- Reduce wait times and improve customer satisfaction.
CQA (Conversation Quality Analytics)
- Gain real-time insights into agent performance and customer sentiment.
- Identify areas for improvement and optimize customer interactions.
AI-Powered Agent Assist:
- Provide agents with real-time guidance and information to improve their performance.
- Reduce training time and improve first call resolution rates.
AGENDA For The Evening
Workshop for – CRDB Bank
| TIME | ACTIVITY | DESCRIPTION | Speaker/Facilitator |
|---|---|---|---|
| 6:00 PM - 6:30 PM | Arrival & Cocktail Reception | Guests arrive, enjoy welcome drinks and appetizers, and beginnetworking. | |
| 6:30 PM - 6:45 PM | Welcome Remarks & Setting the Stage | Brief welcome address, introduction of Exotel, and overview of the event's theme and objectives. (Keep this concise). | Exotel Representative |
| 6:45 PM - 7:30 PM | Dinner Service Begins & Thought Leadership Spark | Dinner service commences. A short, impactful thought leadership "spark" is delivered during the first course. Focus on a key trend/insight. | Keynote Speaker (Industry Leader from Kenya) |
| 7:30 PM - 8:00 PM | Exotel Innovation Showcase: "AI-Powered CX Solutions for Fintech Growth" | Sachin Bhatia presents Exotel's AI-powered solutions. Integrate demos or short video snippets during the main course. | Sachin Bhatia (Exotel) |
| 8:00 PM - 8:45 PM | Roundtable Discussion: "Unlocking Fintech Potential with AI" | Facilitated discussion around the tables on key challenges and opportunities, encouraging interactive dialogue between attendees. | Moderator + All Attendees (at their tables) |
| 8:45 PM - 9:30 PM | Fireside Chat: "The Future of Fintech CX in Kenya" | Instead of a formal panel, a more relaxed fireside chat format, encouraging personal anecdotes and audience Q&A. Delivered during dessert. | Moderator + Panelists (Customer Speaker + Exotel Representative) |
| 9:30 PM | Networking & Dessert | Guests continue networking over dessert and drinks. | |
| 10:00 PM | Event Concludes |