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Presenting Partner
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Event Overview
Step into the future of communication at Exotel Connect, an exclusive roundtable designed exclusively for C-suite leaders. This invite-only event promises transformative discussions on leveraging Generative AI to enhance customer interactions and streamline communication strategies.
Event Highlights
Exclusive Networking
Engage with a select group of 15-20 top executives in a sophisticated knowledge-sharing environment.
Advanced AI Solutions
Explore how Generative AI can revolutionize your customer service through real-time analytics, sentiment analysis, and automated responses.
Strategic Insights
Gain actionable insights into integrating seamless communication channels that drive customer satisfaction and operational efficiency.
About The Speaker
Ankush Wadhwa
Vice President & Head of International Business
Exotel
Ankush Wadhwa is a dynamic professional with nearly 22+ years experience in CPaaS, Conversational Commerce, Location Intelligence and Global Strategy Consulting,. Currently, Ankush serves as the Vice President & Head of International Business at Exotel, where he oversees strategic partnerships and international sales. Additionally, Ankush is a Business Transformation Consultant & Executive Coach at Stanford Seed, Stanford University. With a rich background in international sales & marketing across 35+ countries, Ankush is recognised for his expertise in Leadership and Strategic Partnerships. Beyond his professional endeavours, Ankush is also an Executive & Personal Growth Coach.
Agenda
09:30 AM – 10:10 AM
Registration and Welcome Coffee
10:10 AM – 10:40 AM
Enabling Contextual Customer Conversations : The Role of Generative AI in Customer Engagement
Speaker: Ankush Wadhwa - Vice President & Head of International Business, Exotel
10:40 AM – 11:10 AM
Interactive Roundtable Discussions
Navigating the New Normal: Integrating Generative AI for Seamless Customer Interactions and Improved Service Outcomes
11:10 AM – 11:30 AM
Networking Coffee Break
11:30 AM – 12:00 PM
Panel Discussion
Expectations from AI in the customer experience space to deliver automated yet humanized experiences
12:00 PM – 12:10 PM
Open Forum Q&A and Feedback Session
12:10 PM Onwards