• Presenting Partner Exotel
  • Organized by Scribe Minds & Media

Create Value beyond the hype: The Role of Generative Al in Customer Engagement.

  • 1st August 2024
  • Jakarta, Indonesia
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Event Overview

Step into the future of banking communication at Exotel Connect, an exclusive roundtable designed exclusively for C-suite leaders in the BFSI sector. This invite-only event promises transformative discussions on leveraging Generative AI to enhance customer interactions and streamline communication strategies.

Event Highlights

Exclusive Networking

Engage with a select group of 15 20 top executives in a sophisticated knowledge-sharing environment.

Advanced AI Solutions

Explore how Generative AI can revolutionize your customer service through real-time analytics, sentiment analysis, and automated responses.

Strategic Insights

Gain actionable insights into integrating seamless communication channels that drive customer satisfaction and operational efficiency.


09:30 AM – 10:10 AM

Registration and Welcome Coffee

10:10 AM – 10:40 AM

Enabling Contextual Customer Conversations in BFSI: The Role of Generative AI in Customer Engagement

Speaker: Sachin Bhatia, Co-Founder, Chief Growth officer, Exotel

10:40 AM – 11:10 AM

Interactive Roundtable Discussions

Navigating the New Normal: Integrating Generative AI for Seamless Customer Interactions and Improved Service Outcomes

11:10 AM – 11:30 AM

Networking Coffee Break

11:30 AM – 12:00 PM

Panel Discussion

Expectations from AI in the customer experience space to deliver automated yet humanized experiences

12:00 PM – 12:10 PM

Open Forum Q&A and Feedback Session

12:10 PM Onwards

Networking Lunch

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