• Trusted CX Transformation Partners in BFSI Exotel knowmax

Shaping the Future of Customer Experience in BFSI: AI, Knowledge, and Human-Centered Engagement

UAE CX & BFSI ROUNDTABLE 2025

  • 25th September 2025
  • Conrad Dubai
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  • Curated by Scribe Minds & Media

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    Target Audience

    CXOs, CIOs, CTOs, Chief Digital Officers, and Heads of CX/Contact Centers from UAE BFSI sector.

    Expected participation: 25–30 leaders (curated, invite-only).

    BFSI Market Context – UAE

    AI in BFSI adoption

    UAE Central Bank’s strategy highlights AI as a key pillar; 60% of UAE banks are piloting AI-driven CX tools.

    Customer expectations

    70% of UAE retail banking customers expect omnichannel, personalized journeys (McKinsey UAE CX Survey, 2024).

    Digital-first disruption

    Players like Liv Bank (Emirates NBD) and Mashreq Neo setting new CX benchmarks.

    Challenge

    Fragmented knowledge systems & inconsistent CX remain pain points — 58% of BFSI firms cite lack of unified platforms as their biggest hurdle.

    Event Agenda

    UAE Roundtable (Exotel + Knowmax)

    16:30 – 17:00
    Registration
    17:00 – 17:15
    Welcome & Opening Remarks – MC / Exotel
    17:15 – 17:30
    Keynote: Future of CX in UAE BFSI – From Automation to Intelligent Conversations
    Sachin Bhatia, Co-founder & CGO, Exotel
    17:30 – 17:50
    The Knowledge Advantage in BFSI CX
    Rishu Kapoor, Head of EMEA, Knowmax
    17:50 – 18:10
    Customer Success Story – BFSI Transformation in Action
    18:10 – 18:30
    Coffee & Networking
    18:30 – 19:00
    Executive Roundtable: CX at Scale in BFSI – Balancing AI, Human Touch & Compliance
    19:00 – 19:10
    Final Thoughts & Takeaways
    19:10 Onwards
    Networking Dinner