Overview

With the constantly changing business dynamics and the rise of technology, consumer expectations and engagement equation has evolved. Consumers’ demand for connected conversations has started to reflect in approaches businesses opt to serve them.

Businesses are now looking for ways to gather, analyze, engage with AI and employ consumer data at scale to meet customers’ rising expectations with unprecedented customer experience. Customer experience is one of the most important differentiators today. The ability to scale engagement with deeper understanding and empathy with customers separate businesses that are winners or losers. To achieve this, businesses need a great reset from disjointed customer engagement that are at work today, where customer communication takes place across multiple communication systems that are siloed, broken or do not have full context of customer history.

Also, with the advent of generative AI, organizations can create their own intelligent chatbot in minutes without coding, and deploy it across channels. With this, they can join leading businesses in embracing the future of conversational automation and can revolutionize customer support and sales with personalized interactions. At this round table on ‘Power Connected Customer Conversations using Generative AI’ , learn how businesses in Philippines can orchestrate Connected Customer Conversations using generative AI - listen to their customers, remember all customer conversations across multiple platforms, provide rich insights and engage customers with greater trust, personalisation and empathy - At any time, across any screen and in the manner they prefer.

Disconnected communication channels and scattered data put businesses at a great disadvantage today, where customers expect nothing but perfection. To hear on the future of customer engagement and how businesses can start leveraging generative AI to revolutionize custom experience., be part of this exclusive closed-door discussion along with top 30 delegates from the leading BFSI, healthcare, retail, utility and hospitality firms.