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Presenting Partner
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Organized by
About us
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15B+ AI driven conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands deliver exceptional customer experiences on messaging platforms like WhatsApp by adding a layer of Generative AI and unlock business outcomes at scale. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more.
Event Overview
This roundtable will delve into the potential of generative AI to enhance WhatsApp experiences. We'll discuss personalized recommendations, automated customer service, content creation, language and cultural nuances, and privacy concerns.
By exploring these topics, we aim to foster collaboration, knowledge sharing, and innovation in the field of AI-powered WhatsApp communication in KSA.
Elevating Customer Experience via Generative AI & Whatsapp
INDUSTRY
- Retail
- Ecommerce
- BFSI
- Digital Native
WHO WILL ATTENED?
- C-suite - Directors
- Vice Presidents
- Department Heads - Marketing, Product, CRM (cx), Innovation, Digital transformation, Customer Experience
Agenda
4:00 PM
Welcome & Introductions
4:10 PM
Discussion on" Designing Next Gen Customer Experiences with GenAI & WhatsApp"
- Designing seamless customer journeys on WhatsApp from acquisition to rengagement
- Generative AI applications on WhatsApp
- How Global Brands are Leveraging GenAI on WhatsApp
- What's beyond WhatsApp for Generative AI: Deep dive into Custom AI Agents
6:00 PM
Closing Remarks
6:15 PM