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Presenting Partner
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Organized by
Agenda
9:00AM - 9:30AM
Arrivals and Welcome Coffee
9:30AM - 9:35AM
Welcome Greetings and Agenda Overview
9:35AM – 9:55AM
Opening Remarks: Trends and expectations in customer communications and Marketing
9:55AM – 10:10AM
How GenAI Revolutionizes Customer Communications
- Role of AI in transforming customer communications.
10:10Am – 11:00AM
Round table Discussion
Empowering Customer Connections: Crafting Effective Engagement Strategies in the Indonesian Market
Facilitated discussion
Sharing of best practices and insights from participants.
11:00AM – 11:15AM
Break
11:15AM – 11:30AM
How GenAI is Transforming Customer Care and Improving Customer Service
11:30AM – 12:15PM
Round Table discussion
Navigating the Intersection of GenAI and Human Touch: The Future of Customer Care
- Facilitated discussion
- Discussion on the integration of AI in customer care, sharing experiences, asking questions, and collaborating to explore the balance between AI-driven efficiency and personalized human interaction.
12:15PM – 13:15PM
Lunch break/Networking
13:15PM