• Presenting Partner infobip
  • Organized by Scribe Minds & Media
  • 11th July 2024
  • Ritz Carlton Jakarta, Mega Kuningan


9:00AM - 9:30AM

Arrivals and Welcome Coffee

9:30AM - 9:35AM

Welcome Greetings and Agenda Overview

9:35AM – 9:55AM

Opening Remarks: Trends and expectations in customer communications and Marketing

9:55AM – 10:10AM

How GenAI Revolutionizes Customer Communications
  • Role of AI in transforming customer communications.

10:10Am – 11:00AM

Round table Discussion

Empowering Customer Connections: Crafting Effective Engagement Strategies in the Indonesian Market

Facilitated discussion

Sharing of best practices and insights from participants.

11:00AM – 11:15AM


11:15AM – 11:30AM

How GenAI is Transforming Customer Care and Improving Customer Service

11:30AM – 12:15PM

Round Table discussion

Navigating the Intersection of GenAI and Human Touch: The Future of Customer Care

  • Facilitated discussion
  • Discussion on the integration of AI in customer care, sharing experiences, asking questions, and collaborating to explore the balance between AI-driven efficiency and personalized human interaction.

12:15PM – 13:15PM

Lunch break/Networking


Closing Remarks

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