Event Overview

The single biggest competition differentiator for any BFSI brand is Customer Experience which ultimately decides whether customers would stay with a financial institution or switch to another. Research suggests that 80% of customers switch their service providers after a bad customer experience. It is important to have technological strategies, particularly around CX, EX, and AX (in contact centers) if banks wish to serve their customers at par with their expectations and retain them for a longer time.

By using smart AI-powered solutions, banks and financial institutions can significantly improve the customer experience by making it prompt, accurate, personalized and contextual. The advanced AI technologies like Conversational AI and generative AI can help deliver exceptional customer experience, increase agent’s productivity and effectiveness, while keeping operational costs in check.

Join our exclusive roundtable with BFSI CX experts and leaders from top financial institutions in Indonesia to discuss how to harness the power of advanced AI technologies for sustained growth and competitive advantage in the rapidly growing Indonesia market