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Presenting Partner
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Organized by
Unlocking Hyper-Personalization - The Role of Generative & Conversational AI in CX Transformation
In Malaysia’s competitive landscape, hyper-personalization has become essential for brands aiming to stand out and elevate customer experience (CX). According to IDC, 70% of Asia-Pacific C-suite executives, including those in Malaysia, are actively exploring or investing in generative AI for customer experience enhancements, recognizing the technology's transformative potential. Hyper-personalization—delivering tailored, real-time interactions—resonates strongly with Malaysian consumers, who increasingly expect seamless, individualized experiences.
Generative and Conversational AI are central to this shift, empowering businesses to create contextually relevant, responsive interactions that align with customer preferences, foster loyalty, and increase lifetime value. For companies in Malaysia, adopting these technologies not only differentiates their brand but also meets growing consumer demands for personalized engagement.
Key Discussion Points
Evolving Customer Expectations in Malaysia: How are local brands responding to the demand for real-time, personalized service?
AI for Hyper-Personalized CX: What strategies are Malaysian brands using to create unique, tailored customer journeys?
Best Practices for AI-Driven Strategies: What insights can maximize AI's impact on CX, balancing innovation with privacy?
Explore these topics with industry leaders as they share experiences and discuss the role of AI in shaping the future of CX in Malaysia.
Speakers & Panelists
Neil Barman
GM & Business Head - APAC
Kore.ai
Tommy Ng
CEO
Nubitel
Varun Vaidya
Sr. Solutions & Presales Manager - SEA
Kore.ai
Vivek Venugopal
Director - Sales (SEA)
Kore.ai
Agenda
11:00 AM
Registration
11:30 AM
Opening remarks from Nubitel & introduction of Kore.ai experts
11:40 AM
Roundtable discussion
12:00 PM
Presentation on Kore.ai, it’s journey & its offerings to deliver hyper-personalized experiences
12:30 PM
Live demo session (Optional)
12:45 PM
Lunch
Register Now
About Kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company's innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 500 partners and 450 Fortune 2000 companies, Kore.ai helps them navigate their AI strategies. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.
About Nubitel
Nubitel, established in 2000, specializes in cloud-based customer engagement solutions, including omnichannel contact center platforms, case management systems, and unified communication services. With over two decades of experience, Nubitel serves diverse sectors such as public service, government, healthcare, and BPOs across Singapore and Malaysia, supporting more than 2,000 agent seats. Their innovative offerings integrate advanced technologies like AI-powered analytics to enhance customer interactions and operational efficiency