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Presenting Partner
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Organized by
Exploring the Role of Conversational AI and Generative AI in Contact Center Transformation in Philippines
Event Overview
Did you know, as per DMG Consulting, more than 70% of contact centers in the Philippines face high customer churn due to long wait times and inefficient processes? How do you make your customers in the Philippines delighted through your contact centers? Simple: ensure your customers instantly receive the answers they require in their preferred channel and language. Do away with long wait times, stress, and negative customer feedback as it can adversely impact your business.
Customers today demand tailored offerings, self-service choices on their preferred channels, and rapid responses. Contact centers with outdated technologies, high operational expenses, and little return on investment have no play in this game. IVR-based customer service technologies haven't evolved much, and the pandemic exposed their frailties.
By 2027, Gartner predicts that spending will increase to $38.9 billion. Contact center investments are being influenced by customer service innovation, such as the emergence of generative AI and conversational AI advancements in recent times, provider go-to-market adjustments, and an unstable economic environment that we currently face.
About Speaker
Frances Fausto
Customer Service Division Head
RCBC Bankard Services Corporation
The roundtable will explore the following key themes:
How is the landscape of customer expectations evolving in the Philippines?
What role do Conversational AI and Generative AI play in enabling hyper-personalized customer experiences?
What actionable insights and best practices can be used to implement AI-driven personalization strategies?
What challenges and opportunities exist in harnessing AI technologies to drive competitive advantage and customer-centricity?
Agenda
11:00 AM
Registration
11:30 AM
Opening remarks from CYN & introduction of Kore.ai experts
11:40 AM
Roundtable discussion
12:00 PM
Fireside chat with Frances from RCBC
12:15 PM
Presentation on Kore.ai, it’s journey & its offerings to deliver hyper-personalized experiences
12:30 PM
Live demo session
12:45 PM
Lunch
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About Kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company provides the singular platform, no-code tools and solutions needed to build GenAI applications, deploy RAG/LLM-based search, and optimize customer and employee experiences from automated to human-assisted. Kore.ai takes an agnostic approach to model, data, cloud, and applications, giving customers freedom of choice. Kore.ai's no-code development approach and pre-built accelerators help make AI more accessible to a wider audience. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices in India, the UK, Middle East, Japan, South Korea, Australia, and Europe to support customers globally.
For more information, visit https://kore.ai/
About CYN Solutions
Discover unparalleled communication solutions with CYN Solutions, your go-to partner for reliability, speed, and 24/7 support in the Philippines. We pride ourselves on global connectivity, leveraging a network of international and local partners to ensure seamless communication experiences.
At CYN Solutions, we prioritize your business needs, consistently delivering innovative solutions tailored to enhance your connectivity and exceed expectations. Trust us to keep you connected, anytime, anywhere.
For more information, visit https://www.cynsolutions.ph