-
Presenting Partner
-
Organized by
Event Overview
Did you know, as per DMG Consulting, more than 70% of contact centers in the Philippines face high customer churn due to long wait times and inefficient processes? How do you make your customers in the Philippines delighted through your contact centers? Simple: ensure your customers instantly receive the answers they require in their preferred channel and language. Do away with long wait times, stress, and negative customer feedback as it can adversely impact your business.
Customers today demand tailored offerings, self-service choices on their preferred channels, and rapid responses. Contact centers with outdated technologies, high operational expenses, and little return on investment have no play in this game. IVR-based customer service technologies haven't evolved much, and the pandemic exposed their frailties.
By 2027, Gartner predicts that spending will increase to $38.9 billion. Contact center investments are being influenced by customer service innovation, such as the emergence of generative AI and conversational AI advancements in recent times, provider go-to-market adjustments, and an unstable economic environment that we currently face.
In this roundtable, you get to discuss with your industry peers on the following topics:
- What issues plague contact centers? What are your approaches to deal with them? How do you think Conversational AI and Generative AI will help?
- What hurdles or opportunities do you foresee for conversational AI / generative AI solutions implementation?
- With everyone talking about customer experience, what steps are you taking to improve agent experiences?
- With increasing customer demands and diversification across engagement channels, how do enterprises manage their expectations without incurring significant increases in cost?
Unlocking Hyper-Personalization: Exploring the Role of Generative & Conversational AI in CX Transformation in Philippines
In the Philippines' rapidly evolving digital landscape, organizations are increasingly recognizing the importance of hyper-personalization in transforming CX and driving business growth.
According to a survey by Epsilon, 80% of consumers are more likely to make a purchase when brands offer personalized experiences. McKinsey reports that personalization can deliver five to eight times the ROI on marketing spend and boost sales by at least 10%. Generative and Conversational AI technologies are at the forefront of this CX revolution, offering unprecedented opportunities to deliver tailored, contextually relevant interactions that resonate with Philippines consumers.
Join us at this interactive roundtable discussion along with industry experts, thought leaders, and business leaders in the Philippines as we aim to delve into the specific challenges and opportunities in leveraging Generative and Conversational AI for CX transformation in the Philippines.
The roundtable will explore the following key themes:
- How is the landscape of customer expectations evolving in the Philippines?
- What role do Conversational AI and Generative AI play in enabling hyper-personalized customer experiences?
- What actionable insights and best practices can be used to implement AI-driven personalization strategies?
- What challenges and opportunities exist in harnessing AI technologies to drive competitive advantage and customer-centricity?
Agenda
11:00 AM
Registration
11:30 AM
Opening remarks from Third Pillar & introduction of Kore.ai experts
10:40 AM
Roundtable discussion
12:00 PM
Presentation on Kore.ai, it’s journey & its offerings to deliver hyper-personalized experiences
12:30 PM
Live demo session (Optional)
12:45 PM