• Presenting Partner TATA

Building strong Omnichannel Experience to enhance Customer Engagement

  • 20th February 2025 | 12:00 PM to 14:00 PM
  • The Fullerton Hotel, Singapore
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The Future is Now

Building strong Omnichannel Experience to enhance Customer Engagement

Organizations are investing heavily in tools and technologies to understand their customers more deeply and gain the advantage of superior customer experience, but it's getting challenging to stand out. In this session leading experts will share their viewpoints on how they foresee CX evolving and the best strategies to manage its ongoing development.

Evolution of Customer Experience Goals
Unlocking the Value of Proactive and Personalized Customer Conversations
Foreseeing Future Possibilities in Customer Communication
Best Practices for Crafting Strategic
Embarking on Your Omnichannel CX Journey

Agenda

12:00 PM

Arrival & Networking

12:20 PM

Opening remarks and Introduction by Tata Communications

12:30

Commence Lunch and Round Table Discussion

13:30 PM

Networking

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