The Future is Now
Building strong Omnichannel Experience to enhance Customer Engagement
Organizations are investing heavily in tools and technologies to understand their customers more deeply and gain the advantage of superior customer experience, but it's getting challenging to stand out. In this session leading experts will share their viewpoints on how they foresee CX evolving and the best strategies to manage its ongoing development.
Evolution of Customer Experience Goals
Unlocking the Value of Proactive and Personalized Customer Conversations
Foreseeing Future Possibilities in Customer Communication
Best Practices for Crafting Strategic
Embarking on Your Omnichannel CX Journey
Agenda
12:00 PM
Arrival & Networking
12:20 PM
Opening remarks and Introduction by Tata Communications
12:30
Commence Lunch and Round Table Discussion
13:30 PM