• Presenting Partner Verloop
  • Organized by Scribe Minds & Media

Personalized Shopping Experiences: How Generative AI is Transforming Customer Engagement in E-commerce

  • 30th April 2024 | 5:30 PM Onwards
  • Riyadh, KSA


The new E-commerce platform: Dynamic Conversational AI Platform Powered by Generative AI

Step into the world of tomorrow’s ecommerce landscape, where personalised, humane experiences reign supreme. Join us at the exclusive roundtable event, “The new E-commerce platform: Dynamic conversational AI platform, powered by Generative AI” brings together industry experts, thought leaders, and professionals from India, with a focus on how generative artificial intelligence (AI) is transforming customer engagement in the e-commerce industry. As we delve deeper, we will tackle the intricacies of implementing generative AI in the e-commerce market. Explore the cultural nuances, language diversity, and the art of localisation.It will feature discussions, presentations, and case studies from experts in the field, showcasing real-world examples.

Why Should You Attend?

If you are a part of the e-commerce industry, this event is a must-attend for you. By attending, you will:

  • Discover the cutting-edge customer support and sales experience trends that are revolutionising e-commerce processes!
  • Uncover how retail and e-commerce platforms leverage generative AI and conversational AI to elevate customer experiences and optimise operations.
  • Hear from industry experts about the strategies like localisation that can help thrive in the new normal.

Pain Areas for the Ecommerce Industry

  • Lack of personlised shopping and support experience.
  • Linguistically and culturally diversity in India.
  • Meeting customers’ evolving expectations in a digital-first world
  • Adapting to the rapidly changing regulatory landscape
  • Economic instability
  • Building trust in customers

Expectations for Ecommerce Industry Managers:

  • Prioritise customer support: Implement efficient and responsive channels, empower support teams, and build customer loyalty.
  • Develop effective sales strategies: Analyze customer data, optimize the platform, and offer attractive promotions to drive sales.
  • Implement data-driven marketing: Leverage digital channels, analyze performance metrics, and stay ahead of industry trends.
  • Focus on personalisation: Utilize customer data and advanced technologies for personalized recommendations and interactions.
  • Embrace innovation and adaptability: Stay proactive, explore new technologies, and foster a culture of innovation to thrive in the dynamic e-commerce landscape.

About The Speaker

Kiran Prabhu

Kiran Prabhu

Strategic Business Lead, MENA

Ex - WebEngage | Zycus | Infinite Computing Systems Kiran is an experienced strategy professional with 8+ years of experience working in the SaaS space. At Verloop.io he is helping companies automate customer interactions and build future-proof customer engagement/ support channels with Conversational-AI. In this 8 years of experience he has worked with companies like WebEngage, Zycus where he drove strategic engagements across different industries .He will be moderating this session to add inputs into how companies can make most out of Generative AI

About Verloop.io


Verloop.io is a conversational AI platform that was established in 2015 by Gaurav Singh with an office based in Abu Dhabi UAE. The platform offers a comprehensive range of advanced tools and solutions designed to automate and optimize customer support, sales, and marketing operations across chat and voice mediums via generative conversational AI solutions. Verloop.io also provides advanced generative AI tools that assist agents in enhancing customer support efficiency. The company has successfully served over 500 esteemed clients worldwide, including notable brands such as Nykaa, Adib, Frontier Markets, and Cairocart, and has processed over 4 billion queries while reaching more than 200 million unique users. Verloop.io has raised $5 million in funding, with Alpha Wave Incubation leading the funding round. The company's mission is to empower businesses to provide exceptional customer experiences by utilizing generative conversational AI.

For more information, visit https://verloop.io/


5:15 PM


6:00 PM – 6:15 PM

Welcome Remarks and introduction

6:15 PM – 7:00 PM

Open Discussion

7:00 PM

Closing Remarks & Networking over dinner

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