• Presenting Partner Verloop
  • Organized by Scribe Minds & Media

Scaling Support Automation Through Voice and Chat AI

Discover how Voice and Chat AI technologies are revolutionising customer service operations, from reactive support to scaling predictive support automation.
  • June 12th, 2024 | 4:00 PM - 7:00 PM
  • Bengaluru, India

About The Speaker

Gaurav Singh

Gaurav Singh


Gaurav Singh is the CEO and founder of Verloop.io. Gaurav has over a decade of experience in working and building technology startups from scratch, which has enabled him to understand the nitty-gritty of technology and its potential in the modern world. He is the epitome of the Indian startup success story. He is a serial entrepreneur (with a successful exit) and is passionate about building holistic technology for Customer Support teams that enables them to automate customer engagement while also delivering delightful support experiences.

Urvashi Singh

Urvashi Singh

Strategic Business Lead

Urvashi is an experienced strategy professional with 10+ years of experience working in the SaaS space. At Verloop.io she is helping companies automate customer interactions and build future-proof customer engagement/ support channels with Conversational-AI. In these 10 years of experience, she has worked with companies like Swiggy, LinkedIn where she drove strategic engagements across different industries

About Verloop.io


Verloop.io is a conversational AI platform that was established in 2015 by Gaurav Singh with an office based in Abu Dhabi UAE. The platform offers a comprehensive range of advanced tools and solutions designed to automate and optimize customer support, sales, and marketing operations across chat and voice mediums via generative conversational AI solutions. Verloop.io also provides advanced generative AI tools that assist agents in enhancing customer support efficiency. The company has successfully served over 500 esteemed clients worldwide, including notable brands such as Nykaa, Adib, Frontier Markets, and Cairocart, and has processed over 4 billion queries while reaching more than 200 million unique users. Verloop.io has raised $5 million in funding, with Alpha Wave Incubation leading the funding round. The company's mission is to empower businesses to provide exceptional customer experiences by utilizing generative conversational AI.

For more information, visit https://verloop.io/


4:00 PM - 4:30 PM


4:30 PM - 5:00 PM

Verloop - Industry Introduction

5:00 PM - 5:30 PM

Key Note Presentation - Veroop.io and Generative AI

5:30 PM - 6:00 PM

Fireside Chat with Gaurav Singh, Urvashi Singh & Verloop Customers

6:00 PM - 6:20 PM

Coffee Break

6:20 PM - 7:00 PM

Panel Discussion with customer leader from India (40mins)
Pointers to discuss:
  • Evolution of customer behaviour
  • The Role of Generative AI in Customer Engagement
  • Optimising Industry Processes with Conversational AI
  • Challenges and Opportunities in AI Adoption
  • Future Trends in Customer Engagement
  • Building Holistic Technology for Customer Support

7:00 PM - 8:00 PM

Dinner and Networking

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