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Presenting Partner
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Curated by
EVENT OVERVIEW
Achieving sustainable growth in the Indonesian retail landscape hinges on mastering the "hyperlocal" dimension. This exclusive round table, hosted by YANGO TECH, will explore how technology is the cornerstone for delivering unparalleled customer convenience and deeply personalized experiences. We will delve into how these two critical requirements for a superior customer journey are not just service enhancements, but fundamental building blocks for driving efficient operations, fostering loyalty, and ultimately, securing long-term profitability in diverse local markets across the archipelago.
KEY HIGHLIGHTS
- Sustainable business - profitability: Learn how to transform customer experience investments into tangible financial returns, moving beyond short-term gains to long-term value creation.
- Customer convenience connection to operations: Discover strategies to create a reliable and instantly accessible retail oer through real-time inventory, optimized store locations, and stable product availability.
- Delivering personalization: Understand how to leverage convenience as a foundation to build deeply personalized engagements that foster unparalleled customer loyalty and increase basket size.
- Operational e ciency cases: Explore how technology can streamline processes, reduce costs, and enhance the agility of your supply chain to support both convenience and personalization goals.
- Stay ahead of the competition: Equip yourself with insights into the evolving retail tech landscape and the competitive strategies being deployed by market leaders.
- Strategic Networking: Connect with industry leaders, share challenges, and explore potential collaborations to accelerate your company's journey towards hyperlocal mastery
WHY ATTEND
Executive-level strategy
Engage in a focused discussion with an exclusive peer group of top retail decision-makers on the strategic imperatives of convenience and personalization.
Actionable framework for profitability
Discover how investing in hyperlocal tech for convenience and personalization directly translates into a stronger bottom line and sustainable business growth
Growth-forecasting insights
Gain foresight into the latest technological advancements and best practices that are redefining customer expectations and operational e ciency in the hyperlocal space
Yango Tech's experience
Understand how Yango Tech's innovative solutions and in-house experts empower businesses to optimize their operations, enhance customer engagement, and unlock new revenue streams
TOPICS COVERED
Hyperlocal convenience
How real-time store updates, optimized locations, and stable inventory build the foundation of a reliable and appealing customer oer
Personalization elevation
Understanding how seamless convenience acts as the essential prerequisite for delivering truly tailored and impactful customer experiences
Results in profits
Exploring the technological and logistical strategies required to e ciently deliver both convenience and personalization, driving sustainable growth.
ROI of hyperlocal CX
Identifying key metrics and strategies to quantify how investments in convenience and personalization translate directly into increased revenue and profitability.
AGENDA
| 16:00 - 16:45 | Registration and Networking |
| 16:45 - 16:50 | Welcome Address: Scribe Minds & Media |
| 16:50 - 17:10 | Opening Keynote |
| 17:15 - 18:00 | Panel/Interactive Discussion |
| 18:00 - 18:10 | Q&A |
| 18:10 - 18:15 | Closing Remarks |
| 18:15 onwards | Wine & Dine |